Refund policy

Returns and Refunds

We accept authorized returns of unopened wine within 14 days after delivery. Items must be unopened, unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, email inbodega@gourmet58.com before sending anything back. Returns sent without prior authorization will not be accepted. If an unopened-wine return is approved for reasons other than an InBodega error or shipping damage, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Broken, or Incorrect Shipments

Please inspect your order when it arrives. Report a broken bottle, shipping damage, or an incorrect item within 48 hours of delivery. Include your order number and clear photographs of the shipping box, packaging, label, and affected bottles. When the claim is approved, InBodega will arrange an appropriate replacement or refund at no additional shipping cost.

Wine Defects

If you believe a wine has a verifiable defect, such as cork taint, contact us within 7 days of delivery. Please retain the bottle, remaining wine, cork, and proof of purchase while we review the claim. A personal taste preference is not considered a product defect.

Items We Cannot Accept

  • Opened or consumed wine, except for an approved wine-defect claim
  • Wine affected by heat, improper storage, or handling after delivery
  • Custom orders, personalized products, gift cards, and final-sale items
  • Returns requested after the applicable period

Wine Club Orders

Wine Club members may skip a shipment, change tiers, or cancel through their account portal. Changes should be made before the next renewal is processed. A shipment that has already been processed is subject to this Returns and Refunds Policy.

Refund Timing

We will notify you after an approved return or claim has been reviewed. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we approved your refund, contact inbodega@gourmet58.com.

Nothing in this policy limits any rights available under applicable law.